Is This Warenty

Question

so i got the hex legs this morning.wgen i calibrate them al seems to , be fine.but when i connect D7 smoke came out.there is some knick in the wire. and a red from the motor is burn black.

lucky i bouth spare servo's earlier.

Smarty · Answer

if you open a motor, there is no warranty. the most motors are burning if you use wrong connectors..

Steve G · Answer

@nomad. As long as you connected it correctly it's possible it could be a claim if it was faulty to begin with. Fill out a warrenty claim anyway, and wait to see what the guys at the office say about it. It will either be a Yes or No. That's all I can suggest I'm afraid.

Nomad 6R · Answer

thank you steve hi smarty you have to open it to take pics.

Steve G · Answer

@nomad. No problem, although I wasn't expecting you to give me the credit for that. It was only a suggestion I offered. Anyway good luck.

Dave Schulpius · Answer

Looks to me that the red wire was pinched and a solder joint poked through the isolation. Hopefully ez robot will think the same thing and give you credit.

Nomad 6R · Answer

seems bolt black&red made a chort.

Nomad 6R · Answer

would be a good idea to put some isolation between the wires and board.

rentaprinta · Answer

Hello Nomad TMBS, Hello DJ, i had the same problem with one servo form my JD, Take JD out of Box, install everthing correctly and make power on and ond Leg Servo beginns to burn. Ok, i had some MG996 left in my Cupboard and change it. I was thinking ok, one servo can be a monday servo, but after your report i checked again this Servo and its the same. The Chinese Factory install the cables wrong!   So again hello DJ, can you please send this Information to your Warrenty Deparment! Boris PS: If i will get a new servo, please don't forget this promotion stuff/flyers for the MAKER-FAIRE in Berlin.

Nomad 6R · Answer

rentaprinta i think you have to use contact us form and copie this topic

Nomad 6R

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